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Westin Bear Mountain Resort Reimagines the Guest Experience with Peerless AV

Westin Bear Mountain Golf Resort & Spa is a luxury hotel located in Victoria, British Columbia. It is home to Cycling Canada and Golf Canada where guests can golf on the award-winning Nicklaus Design golf courses and enjoy many other events and activities on the grounds.

With aspirations of becoming the first 5-Star Diamond Westin Hotel, President and CEO of Westin Bear, Raoul Malak had the idea to create a unique and visually stunning video wall display that would “reimagine the guest experience.” His vision was ambitious, imaginative, inspiring, and pioneering within Canada’s hospitality sector. The hotel wanted to make its mark on the industry and believed technology would be a differentiator.

The Challenge

The hotel wanted a flexible solution that would allow their ballroom to be used for golf tournaments and watching sports, as well as a backdrop for various events such as weddings, corporate meetings, and more. NovMega Digital Solutions, a commercial audio video contractor, was tasked with managing the direct view LED (dvLED) video wall installation. Project planning began in April 2020.

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Initially, the design was much smaller, but the hotel opted for a dramatic dvLED video wall system that ran the entire length of the ballroom wall, measuring 63ft (19.2m) wide x 9ft (2.7m) tall. Implementing a video wall of this scale and magnitude presented many unique challenges. For such a wide wall, the structure was a priority. The team ran multiple tests to ensure that the wall could safely hold the combined load of the cabinets and mounting systems.

The COVID-19 pandemic required the team to implement both site and pandemic-related safety precautions. The pandemic-related safety precautions, including social distancing guidelines, caused many delays in the hotel’s construction. Due to these setbacks, final finishes including flooring and lighting were not completed before the installation. Although not recommended, exceptional circumstances and a tight timeline meant this could not be avoided, and the entire team provided extra care and attention to protect the dvLED displays from dust and other harmful construction elements.

Read the full case study on Peerless AV’s website.

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