OneVision and Sonos Partner to Strengthen Service for Custom Integrators

OneVision has partnered with Sonos to make life easier for custom integrators by improving post-installation support and service delivery. The partnership helps Sonos dealers quickly launch premium 24/7 service programs powered by OneVision, offering account credits of up to $2,000 for those who enroll by December 5, 2025. This initiative aims to reduce the operational burden on integrators while ensuring that customers continue to enjoy a seamless, reliable experience long after their systems are installed.

Together, Sonos and OneVision are building a stronger service ecosystem for the smart home and audio integration industrSOy. By combining Sonos’ high-quality audio solutions with OneVision’s managed support platform, the collaboration empowers integrators to focus on their core strengths, designing and installing exceptional systems, while ensuring clients receive consistent, top-tier service.

OneVision, the leading provider of white-label remote support and service solutions for the home technology industry, and Sonos, the sound experience company, have launched an initiative to strengthen service capabilities for custom integrators.

Both companies share a conviction that great technology experiences don’t end at the point of sale—they depend on reliable products, intuitive support tools, and service models that scale. For integrators, building that service infrastructure can be a heavy lift. This program is designed to lighten that burden, making it easier to deliver the kind of client care that keeps technology owners happy and loyal.

Through the initiative, eligible Sonos dealers will have the opportunity to fast-track their launch of a premium, 24/7 service offering powered by OneVision. Dealers who join OneVision’s Accelerate tier will receive the following account credits to jump-start their premium 24/7 service program, helping them quickly stand up a world-class service operation without adding overhead:

• Sonos Silver Dealers: $500 credit
• Sonos Gold & Platinum Dealers: $1,000 credit

And for those who enroll with OneVision by Friday, December 5, 2025, the credit amount will double, up to $1,000 for Silver dealers and $2,000 for Gold & Platinum dealers, providing even more incentive to take advantage of this exclusive program.

The credit can be applied to any invoice after onboarding is complete and the dealer is live on the platform.

“Service is where the client relationship is ultimately defined,” said Brad Camp, Director of Business Development at OneVision. “This collaboration with Sonos highlights the important role that forward-thinking manufacturers can play in helping integrators deliver the exceptional ownership experience clients deserve.”

“At Sonos, we’ve always believed our integrators play a vital role in delivering exceptional, custom listening experiences with our products.” said Casey Clemens, Senior Director, Americas Professional at Sonos. “Partnering with a service platform like OneVision enables us to help dealers focus more of their time on the installation and design of more audio projects.”

This initiative marks an important step toward a stronger service ecosystem in the industry. By working together—manufacturers, integrators, and service partners alike—the channel can create a future where technology ownership is simpler, support is effortless, and clients are consistently delighted.