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At ISE 2025, Tim Albright sat down with Jonathan Mangnall from Utelogy to discuss the evolution of their service management solutions. Having known each other for over a decade, Jonathan shared how Utelogy has transformed its Tech Tool, moving from on-premise to a cloud-based solution. This shift marks a significant game-changer, allowing businesses to remotely monitor, troubleshoot, and even update AV systems worldwide, reducing downtime and costs.