Extron AV Processing, Control, and Room Scheduling Streamline Operations at Highlands Development Center

Highlands Development Center, part of Viet Thai International, one of Vietnam’s largest retail chain business groups and the parent company of Highlands Coffee, recently upgraded the AV systems in its Thu Duc City office in Ho Chi Minh City. The project modernized three training rooms and two meeting spaces to improve collaboration and make instruction easier. AV integrator Duy Hoa Phat Corporation designed and installed the new system, which uses Extron switching, audio processing, control, and room scheduling tools to support flexible room setups and simple, efficient operation for everyone.

“Our goal was to deliver a seamless AV experience that would support both the operational needs and long-term vision of Highlands Coffee,” said Tran Chu Thuan, Chief Executive Officer, Duy Hoa Phat Corporation. “Extron’s integrated solutions gave us the performance, reliability, and control flexibility we needed to make that possible.”

On the second floor, three training rooms now share a centralized AV system that supports easy source switching, clear audio, and flexible room setups. The third floor adds room scheduling displays that show real-time availability and make booking more efficient, along with streamlined in-room audio control. Together, these upgrades give trainers simple tools to manage audio, adjust layouts, and run sessions smoothly. The three-month integration finished on time and on budget, and the system was so intuitive that no extra user training was required.

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