OneVision Expands Remote Support Capabilities for Crestron, Eero, and Josh.ai

OneVision is expanding its remote support services to include Crestron, Eero, and Josh.ai, three major platforms in the smart home and AV industry. This move strengthens OneVision’s commitment to offering seamless, vendor-agnostic support, ensuring integrators and their clients get efficient troubleshooting regardless of the installed technology. By working directly with manufacturers, OneVision gains access to specialized training and remote diagnostics, enhancing its ability to resolve issues quickly.

For dealers using these platforms, this expansion means faster issue resolution and a smoother client experience. OneVision already supports a wide range of leading brands, including Control4, Lutron, Savant, and UniFi, making it a go-to partner for integrators who want reliable remote support.

OneVision, the leading provider of remote support solutions for professional integrators, is expanding its remote troubleshooting capabilities to include three of the industry’s most widely used platforms—Crestron, Eero, and Josh.ai.

Since its founding in 2016, OneVision has been committed to providing “vendor-agnostic” support, ensuring seamless assistance for integrators and their clients, regardless of the technology installed in the home. As part of this mission, OneVision works directly with a growing number of manufacturers to gain access to training, remote diagnostics, and manufacturer-backed support resources for these leading platforms. Crestron, Eero, and Josh.ai represent the three latest additions to this lineup, which also includes Big Dog Power, BlueBOLT, Control4, Domotz, Lutron, OvrC, Poly, Savant, and UniFi.

“Crestron, Eero, Josh.ai, and all of the other manufacturers we collaborate with are all deeply committed to ensuring a great product experience for their users,” says Jason Griffing, Director of Product at OneVision. “By partnering with OneVision, they empower their dealer base with a turnkey solution to see through on this mission.”

For dealers working with these brands, OneVision’s enhanced support partnerships mean faster troubleshooting, improved resolution times, and an overall better experience for their clients.