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Tag: Service Desk

  • The Road To InfoComm 2025 With Jetbuilt

    The Road To InfoComm 2025 With Jetbuilt


    The video version of this preview can be found here.

    InfoComm 2025 comes to sunny Orlando June 11-13, showcasing some of the most innovative technology in the AV industry. We are taking a look at what’s going to be on the floor at the Orange County Convention Center in the coming days of the show.

    We talk to Paul Dexter, CEO of Jetbuilt, about their innovations to the Helpdesk through Jetbot, an AI-powered project assistant. We also talk about the other solutions they are showcasing at booth 4369 during the show.

    AVNation is a news outlet made by and for audiovisual professionals. Every one of our panelists, writers, producers and hosts have worn a hat or several within the AV industry. It’s this unique experience that gives us a fresh look at the industry as a whole and allows us to engage with end users, technology managers, IT managers and AV integrators in a meaningful way.

    Everything that AVNation does in events like Integrated Systems Europe and Infocomm are in part made possible by our supporters and underwriters who provide financial support for AVNation. If you have questions about the shows or have a unique experience to offer please contact AVNation by clicking here. We are always looking for different viewpoints within the AV industry.

  • Jetbuilt Enhances Jetbot Service Desk with Appointment Scheduling for Seamless Support Escalation

    Jetbuilt Enhances Jetbot Service Desk with Appointment Scheduling for Seamless Support Escalation

    Jetbuilt’s award-winning Jetbot Service Desk just got even smarter. Integrators and their clients can now schedule in-person service appointments directly through the same QR-code-driven interface they use for AI-powered troubleshooting. If a self-help flow doesn’t fully resolve an issue, users are instantly offered available on-site slots based on the integrator’s calendar and service hours, no extra emails or phone calls needed.

    Every step from scanning the QR code to booking the technician visit is logged in Jetbuilt’s Service module, creating support tickets and giving service managers full visibility. This enhancement bridges the gap between self-service and human intervention, cutting resolution times and making the support journey smoother for both IT teams and end users.

    Jetbuilt, the global leader in AV project sales and management software, announces a new enhancement to its Jetbot Service Desk with the ability to schedule in-person service appointments directly within the platform. The award-winning Jetbot Service Desk and its new enhancements will debut at InfoComm 2025 from June 11–13, 2025, in Orlando, Florida.

    Jetbot Service Desk has been revolutionizing the support experience for integrators and their clients with instant, AI-powered troubleshooting guidance. Through a simple QR-code-driven interface, Jetbot Service Desk provides context-aware, project-specific and device-specific steps, referencing system configurations and manuals to help users resolve issues without the need to immediately contact their integrator. With this latest update, Jetbot Service Desk introduces a new layer of functionality. If a user reaches the end of a troubleshooting flow and the issue remains unresolved, Jetbot Service Desk now offers the ability to schedule an on-site service appointment directly within the same intuitive interface.

    “We recognize that not every issue can be resolved through automated troubleshooting alone, but that doesn’t mean the support experience should come to a halt,” said Paul Dexter, chief executive officer for Jetbuilt. “With this new scheduling feature, clients no longer have to wait until the next business day to move forward. Instead, they can book an appointment, easing their burden. Jetbot Service Desk was built to streamline support, reduce friction and empower users to solve problems quickly. Now, with appointment scheduling, we’re bridging the gap between self-service and technician involvement, delivering a seamless and professional support experience from start to finish.”

    After attempting to resolve an issue through Jetbot Service Desk’s guided support, if a technician’s involvement is needed, Jetbot Service Desk seamlessly moves the conversation toward scheduling. It references the integrator’s Jetbuilt calendar, technician availability and pre-configured service hours in the company’s Service settings. Jetbot Service Desk then presents the user with a selection of available appointment slots. If none of the suggested times are convenient, Jetbot Service Desk will ask the user for their preferred day and time, working interactively to find the best fit. Jetbot Service Desk’s ability to log the issue, create a support ticket and now schedule the next step without waiting for a human response means faster resolution times and a dramatically improved user experience.

    All service interactions, from the initial QR code scan through to appointment booking, are fully integrated with Jetbuilt’s Service module. Jetbot Service Desk ensures that every step is logged, support tickets are automatically generated and service managers retain full visibility and control over their operations. By eliminating unnecessary phone calls and delays, the enhanced Jetbot Service Desk delivers faster resolution times and a dramatically improved user experience for clients. Meanwhile, integrators benefit from streamlined workflows, greater efficiency, and more satisfied customers.

    Visit Jetbuilt in booth 4369 at InfoComm 2025 from June 11–13, 2024, at the Orange County Convention Center in Orlando, FL.

  • Jetbuilt to Showcase Jetbot Service Desk and Project Platform for Everyone at ISE 2025

    Jetbuilt to Showcase Jetbot Service Desk and Project Platform for Everyone at ISE 2025

    Jetbuilt sales and management software for AV project, is transforming project management for the AV and IT industries with major updates debuting at ISE 2025. A standout feature is the AI-powered Jetbot Service Desk, designed to provide 24/7 device-specific troubleshooting, reducing downtime and eliminating the need for manual support. The platform’s new tools reflect Jetbuilt’s commitment to user feedback, drawn from global summits, advisory councils, and its user experience team. These updates strengthen the platform’s ability to connect integrators, manufacturers, consultants, and end users into a seamless ecosystem for collaboration.

    The updates also highlight Jetbuilt’s Project Platform for Everyone initiative, emphasizing real-time communication and transparency across stakeholders. Features like the Client Portal and multi-language support allow users to access and share critical project details efficiently, from design to quoting and ongoing support. By uniting global professionals under a single, organized interface, Jetbuilt continues to set the standard for AV and IT project management, driving efficiency and enhancing the user experience.

    Jetbuilt, a global leader in AV project sales and management software, is elevating project management for the AV and IT industries with major platform updates, set to debut at Integrated Systems Europe (ISE) 2025. Leading these updates is the AI-driven Jetbot Service Desk, a key addition to the Service module. Jetbuilt’s Project Platform for Everyone initiative will also take centre stage, demonstrating how it unites all project stakeholders—manufacturers, consultants, integrators, vendors, and end users—into a seamless ecosystem of communication and collaboration.

    The latest upgrades to Jetbuilt’s award-winning project platform are powered by the voices of its global user community—drawing on insights from the Jetbuilt Vendor Advisory Council, annual User Summits, and a dedicated User Experience team, to ensure every module provides a best-in-class solution for AV professionals.

    Jetbot Service Desk is an AI-powered solution that is revolutionising AV service desks by enabling 24/7 automated, device-specific troubleshooting that eliminates the guesswork typically involved with diagnosing issues. Its integration within the wider project management environment ensures it understands every detail of a device’s role within an AV system, so users simply scan a device’s QR code for instant, targeted guidance, eliminating wait times and enabling rapid resolution without human intervention.

    Jetbot Service Desk also auto-generates support logs and tickets, keeping integrators informed while freeing up their resources for critical tasks. This proactive, self-service tool empowers end users, minimises downtime and sets a new standard in AV service efficiency and user satisfaction.

    Known for its adaptability and user-centric design, the Jetbuilt platform has continuously evolved over the past decade with a focus on uniting integrators, manufacturers, consultants, and end users—from project design to ongoing support.

    This evolution is exemplified through Jetbuilt’s Project Platform For Everyone strategy and Client Portal module, that fuels collaboration across the channel. This makes pertinent information, such as project status, drawings and designs, equipment manuals and other project details, available for everyone in real-time. End users can create project overviews and collaborate with their consultant throughout the design process to source the best products, then share the itemised list with their integrator to generate a quote. Integrators can access their unique pricing from distributors and manufacturers and see real-time availability of products, then send an accurate quotation back to the end user.

    This detailed information sharing occurs within the Jetbuilt platform to provide an organised, singular interface to encase information and eliminate multiple streams of communications.

    Jetbuilt is the first AV-centric platform to offer a comprehensive commercial workflow for designing, presenting, building and supporting projects in multiple languages, available in German, French, Spanish, Japanese, Chinese simplified, Chinese traditional and English. This truly global approach offers AV professionals access to a comprehensive, commercially viable workflow in their native language to further drive efficiency and business growth.

    Paul Dexter, founder and chief executive officer for Jetbuilt explains:

    “The recent expansions and added functionalities to our platform are designed to turn good solutions into outstanding ones. We’re particularly excited to showcase our Jetbot Service Desk to Europe for the first time, as it embodies our dedication to providing round-the-clock support that streamlines workflows, enhances the user experience and reduces service demands.

    “With these latest updates and our expanded AI-driven capabilities, we are reinforcing Jetbuilt’s role as an essential resource for AV project management, empowering our users to deliver exceptional results and adapt to an ever-changing industry landscape.”