The Service Call Killer eliminates the need for service calls to power cycle devices that have fallen offline
BlackWire Designs has introduced The Service Call Killer, a new driver for the Control4 platform that eliminates the need for service calls to power cycle devices that have fallen offline.
To kill service calls before they start, the driver monitors the connected status of components controlled by residential or commercial Control4 systems. If a device falls offline, the driver automatically issues a command to compatible PDUs to power cycle the outlet it’s connected to.
“Service calls not only increase operational expenses for integrators, but they also impact the user experience due to system downtime. It’s especially frustrating when all that’s required is unplugging a component and plugging it back in to solve a simple connectivity issue,” said Kevin Luther, owner of BlackWire Designs. “The Service Call Killer addresses this issue quickly and effectively with no intervention required, making it a must-have for any installation.”
The new driver installs in a matter of seconds and offers an easy-to-use interface. It’s currently compatible with almost any PDU on the market, including Luxul’s 2-, 8-, and 16-outlet PDUs, and Middle Atlantic Products’ PDUs featuring RackLink.
For more information on BlackWire Designs and The Service Call Killer driver, please visit https://www.blackwiredesigns.com.
About The Author
Tim Albright is the founder of AVNation and is the driving force behind the AVNation network. He carries the InfoComm CTS, a B.S. from Greenville College and is pursuing an M.S. in Mass Communications from Southern Illinois University at Edwardsville. When not steering the AVNation ship, Tim has spent his career designing systems for churches both large and small, Fortune 500 companies, and education facilities.